Assemble

Assemble

Assemble, our new website for you, our volunteers, is now live. It will revolutionise how you can engage with St Paul's Cathedral, your team and other volunteers, and enhance how we support you to make a difference to the Cathedral community. To make it as easy as possible for you to use our new volunteer website while on the move, there’s a dedicated App optimised for your mobile devices.

Assemble allows you to manage your own volunteering journey with a few clicks of a button, anytime, anywhere. You can:

  • allows you to easily view and update your personal details (address, email, phone number, etc) 
  • access all the documents and information you need to carry out your role, in one place
  • add your own activities, tasks, and hours, so you can keep track of how often you’ve volunteered throughout the year
  • plan out your volunteering activities using the calendar
  • see all your current volunteer roles at a glance and easily
  • access any training required for your role
  • access the mobile app to manage your volunteering activities on the go
  • keep in touch with your team and share your volunteering experience with other volunteers - our new website provides many ways to connect, including via internal messaging

Below are answers to some frequently asked questions about the system.

If you have any questions, or would like to know more about Assemble, then get in touch with us at volunteering@stpaulscathedral.org.uk - we’d love to hear from you.

Start using Assemble
Log in to Assemble
Assemble Logo

Logging in for the first time

What do I need to use Assemble?

To access Assemble, you can use your computer, tablet or smartphone.

All you need is an internet connection and a modern browser (eg Google Chrome, Firefox, Microsoft Edge or Safari).

There’s also an Assemble App, which is optimised for use on mobile devices and allows easier access while on the move.

If you don't have access to a computer, tablet or smartphone, don’t worry – you can of course still volunteer for St Paul's Cathedral. For example, if you’d like to update your contact details or apply for a volunteering opportunity, you can contact your Staff Lead / the manager recruiting for the volunteering role and they will be able to help.

How do I log into Assemble for the first time?

If you have given us your email address or we had your email address on our old volunteer management system, you will have received an email from "St Paul's Cathedral <mail@goassemble.com>" inviting you to Assemble.

If you don’t have an email address, or you haven’t provided your email address to us, please contact your Staff Lead, who will be able to help.

1. Click the link in the email invitation – this will take you to the Assemble log-in page.

2. On the log-in page, enter the email address that we sent your email invitation to.

3. Next, enter the password that we sent to you in the email invitation.

4. Click “Sign in”.

5. On logging into Assemble for the first time, you’ll be prompted to change your password and set your privacy, consent and security preferences.

6. Once you’ve done this, please review your profile details and add your emergency contact information and you’re all set – we hope you’ll enjoy using Assemble.

If you’d like to download the App: before downloading the App, please log in for the first time through the desktop version of Assemble, by following steps 1 to 6 above.

Once you’ve done this, you can then download the App. The Assemble app uses the same username and password as the desktop version.

What should I do on my first visit of the Assemble website?

On your first visit, please:

  • Review and amend your contact details (postal address, phone numbers and email address)
  • Review / add your emergency contact details
  • Add your Date of Birth
  • Add your diversity information (this is only collected at an aggregated level, so no one from the cathedral can see the details)
  • Add any languages you speak
  • Check we have you in the right roles
  • Check your start date is correct

To review your profile details, click your profile icon (round button) in the top right corner and select “View profile details”.

Then click the different tabs in your profile (Details, Skills & Interests, Contacts, etc) to view them.

Once you have logged in, review and updated your profile - please complete our short form to let us know.

Download our handy guide about logging in for the first time or view this short online video.

I have lost or haven’t received my email invitation to Assemble. What should I do?

If you have lost your email invitation: 

Please speak to your Staff Lead, who will be able to help. They will be able to ask for your email invitation to be resent (via the “Talk to us” function on Assemble).

 

If you haven’t received your email invitation: 

If you have given us your email address or we had your email address on our old volunteer management system, you should have received an email from "St Paul's Cathedral <mail@goassemble.com>" inviting you to Assemble.

If you can’t see the email in your inbox:

1. Please check your spam/junk/focused/other folders. 

2. If you still can’t find the email, please ask your line manager to check if we have the correct email address for you on Assemble.

3. If your email address on Assemble is incorrect, please ask your line manager to update your email address. They can then ask for your email invitation to be resent to you (via the “Talk to us” function on Assemble). 

4. If your line manager confirms that we do have the correct email address for you on Assemble, they will need to raise the issue via the “Talk to us” function on Assemble. 

If you don’t have an email address, or you haven’t provided your email address to us, please contact your line manager, who will be able to help.

 

I’d like to download the App. How do I do this?

Before downloading the App, please log in for the first time through the desktop version of Assemble, by following the steps below.

1. Click the link in the Assemble email invitation we have sent you – this will take you to the Assemble log-in page.

2. On the log-in page, enter the email address that we sent your email invitation to.

3. Next, enter the password that we sent to you in the email invitation.

4. Click “Sign in”.

5. On logging into Assemble for the first time, you’ll be prompted to change your password and set your privacy, consent and security preferences.

6. Once you’ve done this, you’re all set to download the App. The App is called “Assemble” and you can download it from the App Store for Apple devices and Google Play for Android devices.

The Assemble app uses the same username and password as the desktop version.

About Assemble and its features

Why is it called “Assemble”?
Assemble is the name of the software we’ve chosen as the platform for our new volunteer website. 
Why have you chosen Assemble?

Assemble is a tried and tested system that’s already being used by lots of other charities – RSPCA, Barnardo’s and Ramblers to name but a few.

We’ve chosen to use it because it’s secure, great to look at and easy to use, and it offers you, our volunteers, the power to:

  • update your own contact details
  • easily connect with your team and other volunteers
  • manage your tasks and shifts
  • see what other volunteering opportunities are available
  • and much more – at home and on the move.
Is my data safe in Assemble?

Yes, keeping your data safe is our top priority. Assemble is fully compliant with appropriate UK Data Protection Legislation. On top of that, you can manage your own data in Assemble.

Can I change my contact details in Assemble?

Yes, Assemble allows you to view and make changes to your personal information, contact details, special requirements, skills, interests and more – anytime, anywhere, without having to contact the Cathedral.

To do this, click your profile icon (round button) in the top right corner of the Assemble website and select “View profile details”.

Then click the different tabs in your profile (Details, Skills & Interests, Contacts, etc) to view and update them.

Can other volunteers see my profile in Assemble?

If you have the "Appear in volunteer directory" option enabled, you will be discoverable by other volunteers using the “Directory” pages.

They will not see your contact details but will be able to send you a message.

If you have the "Appear in ‘Near me’" option enabled, other volunteers will be able to see that you live within a 20-mile radius of them. Don't worry, “Near me” will never reveal your specific location to any other volunteer.

To opt out of the “Volunteer directory” and “Near me”, click your profile icon (round button) in the top right corner of the Assemble website and select “View profile details”. Then click the “Contacts” tab.

How do I add/update my emergency contact information?

To add your emergency contact information, click your profile icon (round button) in the top right corner and select “View profile details”.

Then click the “Contacts” tab and scroll down to “Emergency contacts”.

Username/email, password queries and login issues

Do I need an email address to be able to use Assemble?

No, you don’t need an email address to be able to use Assemble. Please speak to your Staff Lead, who will be able to help.

What should I do if I’ve forgotten my username/email?

Please contact your Staff Lead, who will be able to help.

What should I do if I’ve forgotten my password?

1. Please go to https://st-pauls-cathedral.goassemble.com/auth/login and click the “Forgot password?” link at the bottom right of the screen.

2. On the next screen, enter your email address and press "Request Reset". (Please note: If a valid account with that email address cannot be found, you’ll be shown an error message indicating this. In this case, please speak to your line manager.)

3. You should receive an email within a couple of minutes. Make sure to check your junk/spam/focused/other folders if you do not receive it within 10 minutes.

4. Click the link in the email – this will take you to the "Set a new password" screen. (Please be aware that if you do not click the link within 60 minutes, you will need to repeat this process again.)

5. In the "Set a new password" screen, enter your email address and your new password. Your password must be a minimum of eight characters, with at least one uppercase and one lowercase character as well as one number.

How do I change my password?

1. Log into Assemble, then click your profile icon (round button) in the top right corner and select “View profile details”.

2. Now click the “Password & Privacy” tab and scroll down to “Password” to change your password.

I’m having problems logging into Assemble. What should I do?

Please contact your Staff Lead in the first instance.

My Assemble account has been deactivated. What should I do?

If you have left all your roles within the St Paul's Cathedral, or if your role has reached its end date, your account will automatically become inactive, and you won't be able to access Assemble. 

If you would like to resume your volunteering role and reactivate your account, please speak to your Staff Lead.

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