In this role you will be responsible for leading a team of Visitor Experience Assistants in delivering a warm welcome and an excellent customer service experience to visitors. This role will focus on conducting, supporting and supervising the operational procedures of the Cathedral floor, roster scheduling and coaching and training team members. The successful applicant will have: a passion for visitor engagement and experience of delivering excellent customer experiencedemonstrable experience of coaching and training staffexcellent communication skillsgood initiative and problem-solving skillsexperience of producing, changing and coordinating rosters.The successful applicant will also be expected to share in St Paul’s Cathedral’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. In return you’ll find we are a welcoming place to work and we each take responsibility for our part in the Cathedral’s work, looking after St Paul’s for the next generation. Our holiday allowance is or 33 days inclusive of bank holidays.Our pension scheme allows for up to 7.5% employer contribution. And as you might expect we have life assurance of four times basic salary and an employee assistance programme.We are an inclusive employer and welcome candidates from all backgrounds. Please note that the Cathedral is open 365 days per year, therefore, the rota includes weekend and bank holiday working.The closing date for applications is 11.59pm, Sunday 12th January 2025.Interviews will take place on Wednesday 22nd January 2025.  We are currently seeking Visitor Operations Supervisors, to join our Visitor Engagement team.